Reference

How ditowin Handles Your Personal Information

Your personal information belongs to you, and we treat it that way. This Privacy Policy explains exactly what data we collect when you open an account, fund it via GCash, Maya, or InstaPay, and use our platform — and what we do with it.

Account data protectedGCash & Maya wallet details securedInstaPay transaction records handled responsiblyYour rights are clear and actionableContact us anytime about your data
ditowin How ditowin Handles Your Personal Information
REACH OUR DATA TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. Reach out through any of the channels below and mention that your query is a data or privacy matter so we can route it to the right team without delay.

Live Chat Open the chat icon from any page on your account. State your privacy concern and a team member will assist you directly.
Email Support Send your data request or privacy question to our support email. Include your registered mobile number so we can verify your identity quickly.
Account Help Centre Log in to your account and navigate to Help to submit a formal data access or correction request through our secure account portal.
HOW WE PROTECT YOUR DATA

Security, Cookies, Retention and Your Rights

We use SSL encryption across every page of our platform, including the account login screen, the deposit flow for GCash and Maya, and the withdrawal confirmation steps. Here is how each area of data handling works in practice so you know what to expect.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on your device. You can manage cookie preferences through your browser settings at any time.
Account Security Practices Your account login uses a one-time PIN sent to your registered mobile number. We flag logins from unrecognised devices and send you an alert before access is granted.
Data Retention Policy We retain your account and transaction records for as long as your account is active and for the period required by applicable Philippine regulations after closure. You may request deletion of non-mandatory records.
Your Rights Over Your Data You have the right to access, correct, or request removal of your personal data. Submit your request through live chat or our account help centre and we will respond within the timeframe required by applicable law.

Common Questions About This Privacy Policy

These are the questions we hear most often about how ditowin handles personal data, payment information, and your rights under this policy.

We share only the transaction reference data that GCash, Maya, or InstaPay processors need to complete your payment. We do not pass your full wallet credentials or PIN to any third party.

Log in to your account, go to the Help section, and submit a data access request. You can also send the request via live chat or our support email with your registered mobile number for identity verification.

Yes. You may request deletion of personal data that is not required for regulatory or legal compliance. Submit the request through your account portal or live chat and we will confirm what can be removed.

On mobile we log your device model, operating system version, browser type, IP address, and session timestamps. This helps us detect unusual login attempts and keep your account secure.

Records are kept for as long as your account is open and for the retention period required under applicable Philippine data privacy and financial regulations after your account is closed.

Contact us immediately through live chat and state it is a security concern. We can suspend suspicious sessions, trigger a fresh mobile OTP verification, and investigate the access logs on your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.