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Understand the Rules That Govern Your Account

Your account on ditowin is covered by a set of terms that define how we operate, how your data is handled, and what you can expect from us as a platform.

Account TermsPrivacy and DataCookie PolicyGCash & Maya ConditionsContact and Disputes

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ACCOUNT SECURITY AND DATA

See How We Handle Your Data and Keep Your Account Safe

Data handling, cookie use, account security, and retention periods are all governed by our privacy policy. We keep personal data only for as long as your account is active or as required by applicable regulations. You have the right to request a copy of the data we hold, ask for corrections, or request deletion — subject to any legal retention obligations on our end.

Data Retention

We keep account data for the period your account is active and for any additional time required by applicable law. You can request a summary of what we hold at any time.

Cookie Policy

Cookies on ditowin track session state and payment flow — for example, your GCash or Maya transaction reference during checkout. You can manage cookie preferences in your browser settings.

Account Security

Login uses an OTP step sent to your registered mobile number. If you notice an unrecognised session, go to Account Settings and end it immediately, then contact support.

Requesting Changes

To update, correct or remove personal data linked to your account, submit a written request via email or the in-account form. We will respond within the timeframe required by applicable rules.

Browse the Core Conditions Before You Open an Account

ditowin Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

The terms and conditions on ditowin set out your rights and obligations as an account holder, and ours as the platform operator. They cover how deposits are processed through local payment channels like GCash, Maya, and InstaPay — including the point at which a transaction is

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confirmed and what happens if a transfer cannot be completed. Withdrawal requests are subject to identity verification before funds are released to your e-wallet; this step protects both the account holder and the platform. Eligibility to access the service depends entirely on your jurisdiction and whether
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local law permits participation. We do not accept accounts from individuals in restricted territories, and creating an account on behalf of someone else is not permitted. The terms also address bonus conditions, dispute resolution procedures, and the circumstances under which we may suspend or close an
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account. Any change to the terms will be communicated before it takes effect, and continued use of the platform after notification counts as acceptance. If something in the terms is unclear, our support team can clarify it before you proceed.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

REACH OUR LEGAL TEAM

Contact Us About Account or Policy Questions

If you have a question about how a specific term applies to your account, or you want to exercise a data right, our support team handles those requests directly. Use live chat, email, or the in-account message form — all three channels route to staff who can provide a documented response for your records.

Live Chat Start a live chat session from any page in your account. Raise a policy or data query and receive a written record of the conversation for your files.

Email Support Send a detailed message to our support address for account-specific legal queries. Email is suitable for data access requests and formal dispute notices.

In-Account Form Log in, go to the Help section, and submit a message directly from your account dashboard. This method links your query automatically to your account record.

Common Questions About Your Rights and Our Policy

These are the questions we hear most often from account holders about how the legal terms work in practice — covering data access, payment conditions, account eligibility, and dispute steps.

These terms apply to anyone who opens and uses an account on ditowin. Access depends on local law and is available only where participation is permitted for eligible individuals in the Philippines.

Send a written request through live chat, email, or the in-account Help form. Include your registered account details so we can locate your record and respond properly.

We retain certain data after account closure for the period required by applicable regulations. Data not subject to retention obligations is deleted or anonymised once that window passes.

Transaction references are logged for verification and dispute purposes. We do not store your full wallet credentials; payment authentication happens within the GCash, Maya or InstaPay app itself.

Contact support via live chat or email with your transaction reference and a brief description of the issue. We will review the account record and provide a written outcome within the timeframe set in our terms.

Yes. Submit a data correction or deletion request through the in-account form or by email. Deletion requests are processed subject to any legal retention obligations that apply to your account.

Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Understand the Rules That Govern Your Account

See How We Handle Your Data and Keep Your Account Safe

Data Retention

Cookie Policy

Account Security

Requesting Changes

Contact Us About Account or Policy Questions

Common Questions About Your Rights and Our Policy

01 Who do these terms apply to?

02 How do I request a copy of my personal data?

03 What happens to my data if I close my account?

04 Are my GCash, Maya or InstaPay payment details stored?

05 What is the process if I dispute a transaction?

06 Can I ask for my personal data to be corrected or deleted?

Legal

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